Frequently Asked Questions
Everything you need to know about shopping at Kiabi
What are the shipping options and delivery times?
We offer standard home delivery and Click & Collect services. Standard shipping typically takes 3-5 business days, while Click & Collect allows you to pick up your order at your nearest Kiabi store within 2-3 days.
How can I return an item if it doesn't fit?
You can return any unworn item with its original tags within 30 days of purchase. Returns can be made for free at any Kiabi store or via mail using our online returns portal.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Kiabi gift cards. All transactions are processed through a secure encrypted system.
How do I find the right size?
Each product page features a detailed size guide to help you find the perfect fit. We provide measurements for men, women, kids, and baby collections to ensure accuracy.
How can I track my order status?
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can also view your order progress by logging into your account and visiting the 'My Orders' section.
Does Kiabi offer a loyalty program?
Yes, our Kiabi Loyalty Program allows you to earn points on every purchase. Points can be redeemed for discounts on future orders, and members receive exclusive birthday offers and early access to sales.